Privacy Policy

1. Introduction

Zango Foundation ("we", "our", or "us") is committed to protecting the privacy and personal information of all individuals who interact with our organisation — including visitors to our website, volunteers, donors, partners, and community members. This Privacy Policy explains how we collect, use, store, and safeguard your information.

By using our website or engaging with our programmes, you agree to the terms set out in this policy. If you do not agree, please do not use our website or submit your personal information to us.

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2. Information We Collect

We may collect the following categories of personal information:

• Identity information: Full name, date of birth, gender, and national ID details where required.
• Contact information: Email address, phone number, and physical address.
• Professional information: Educational qualifications, employment history, and skills — submitted through volunteer or employment applications.
• Communication data: Messages, emails, and enquiries you send to us.
• Technical data: IP address, browser type, and pages visited when you access our website.
• Financial data: Bank or mobile money details where you make a donation or financial contribution (processed securely through third-party services).

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3. How We Use Your Information

We use your personal information only for legitimate purposes, including:

• Processing volunteer and employment applications
• Communicating programme updates, newsletters, and impact reports
• Processing donations and acknowledging contributions
• Improving our website and services
• Complying with legal and regulatory obligations in Zambia
• Monitoring and evaluating our programmes

We will never sell, rent, or trade your personal information to third parties for commercial purposes.

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4. Data Sharing

We may share your information with:

• Partner organisations: Only where necessary to deliver a programme or project you are involved in, and only with your consent.
• Service providers: Trusted third parties such as email platforms, form processors (e.g. Formspree), and website hosting providers — bound by confidentiality obligations.
• Regulatory authorities: Where required by law, court order, or government authority in Zambia.

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5. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected. Volunteer and application data is retained for up to 3 years. Donor records may be retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 7).

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for any processing based on consent
• Lodge a complaint with the relevant data protection authority in Zambia

To exercise any of these rights, contact us at info@zangofoundation.net.

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8. Cookies

Our website may use basic cookies to improve your browsing experience. We do not use tracking or advertising cookies. You can configure your browser to refuse cookies, though some website features may not function as intended.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

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10. Contact Us

For any privacy-related enquiries, contact Zango Foundation at:

Plot 1313, Simon Mwansa Kapwepwe Road, New Avondale, Lusaka, Zambia
Email: info@zangofoundation.net
Phone: +260 979 692 202